AI Engineering
The AI PM's Year in Review: From Hype to Production in 2023 | AI PM Portfolio The AI PM's Year in Review: From Hype to Production in 2023 December 15, 2023 · 14 min read · Year in Review 2023 was the year AI went from demos to deployments.
User Research
25,000 AI Interactions Later: What Users Actually Want From AI | AI Product Manager Blog 25,000 AI Interactions Later: What Users Actually Want From AI By Dinesh · November 18, 2023 · 13 min read Last updated: November 2023 After analyzing 25,500 AI-assisted interactions at an AI-first tax platform, we
Prompt Engineering
Prompt Engineering Is Product Design: A PM's Framework | AI Product Manager Blog Prompt Engineering Is Product Design: A PM's Framework By Dinesh · September 22, 2023 · 13 min read Last updated: September 2023 Prompt engineering is not an engineering task. It is product design. The prompt is
AI Engineering
15,000 Automated Assignments: Building Trust in AI Decision-Making | AI Product Manager Blog 15,000 Automated Assignments: Building Trust in AI Decision-Making By Dinesh · August 15, 2023 · 12 min read Last updated: August 2023 Users trust AI decisions more when they see the reasoning behind them, not just the outcome.
AI Engineering
Designing for 4.7/5 Satisfaction in an AI-First Product | AI Product Manager Blog Designing for 4.7/5 Satisfaction in an AI-First Product By Dinesh · July 5, 2023 · 11 min read Last updated: July 2023 High user satisfaction in AI products does not come from better models. It comes
AI Engineering
The Expert Matching Problem: When AI Confidence Meets Human Expertise | AI PM Portfolio The Expert Matching Problem: When AI Confidence Meets Human Expertise May 18, 2023 · 15 min read · System Design Case Study At a YC-backed tax-tech startup, we needed to match 16,000 users with the right tax expert
LLMs
LLMs Changed Everything We Thought We Knew About Document Processing | AI PM Portfolio LLMs Changed Everything We Thought We Knew About Document Processing April 10, 2023 · 15 min read · Technical Deep Dive For years, document processing followed a rigid pipeline: OCR to extract text, regex to find patterns, rules to
AI Engineering
Building an AI Document Classification System: The Architecture Decisions That Mattered | AI PM Portfolio Building an AI Document Classification System: The Architecture Decisions That Mattered February 25, 2023 · 16 min read · Technical Case Study At a YC-backed tax-tech startup, we built a document classification system that needed to sort thousands
AI Engineering
My Year-End Reflection: What Enterprise AI Got Right and Wrong in 2022 | AI PM Portfolio My Year-End Reflection: What Enterprise AI Got Right and Wrong in 2022 December 20, 2022 · 14 min read · Reflection / Analysis 2022 was the year enterprise AI went from pilot to production. But inside a 6,
AI Engineering
Processing Efficiency vs User Experience: The False Tradeoff in Enterprise AI | AI PM Portfolio Processing Efficiency vs User Experience: The False Tradeoff in Enterprise AI November 8, 2022 · 15 min read · Framework / Case Study At a national tax services company, everyone assumed our AI system faced a fundamental tradeoff: faster
AI Engineering
The 10% Accuracy Improvement That Saved Millions | AI PM Portfolio The 10% Accuracy Improvement That Saved Millions September 30, 2022 · 15 min read · Case Study / Deep-Dive A 10% accuracy improvement on 50,000 AI-processed tax returns does not sound dramatic until you calculate the downstream impact: approximately 5,000 fewer
AI Engineering
50,000 AI-Processed Tax Returns: What We Measured and What Surprised Us | AI PM Portfolio 50,000 AI-Processed Tax Returns: What We Measured and What Surprised Us August 22, 2022 · 16 min read · Case Study / Metrics Deep-Dive After processing 50,000 tax returns with AI at a national tax services